We collect personal information and non-personal information from you at several different points, including but not limited to, (i) when you register with us; (ii) when you visit our website or click on images or links within our website; (iii) when you contact us for help; (iv) apply for credit with a dealer or one of our finance partners; (v) provide payment card information for one of our products or services; (vi) subscribe to newsletters or provide feedback; (vii) open email newsletters or click on links within those emails; and (viii) participate in surveys, sweepstakes or other promotions.
Personal information is information that can be used to personally identify you, for example your name, phone number, and e-mail address. Non-personal information is information that cannot be used to personally identify you, for example, anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.
We collect certain Information that users voluntarily provide to us. For example, we collect the email addresses of those who contact us by e-mail. We also collect Information that you voluntarily provide to us in surveys. When you register for a Tensor.Exchange account, we collect your full name, e-mail address, zip code and a password chosen by you. As described above, we use that Information to serve you, to improve the content of our Services, and to contact you for marketing purposes.
We also collect information from you passively. For example, we may, either directly through our systems or third-party platforms collect and record information associated with: (i) your IP address, such as the time and date of a visit, originating domain name, and browser type; (ii) queries and searches made on our website, (ii) listings, pages, advertisement or images viewed and links you click on; (iii) the time you spend on parts of or the entirety of our website for each session; (iv) movement of your mouse or cursor on particular pages, ads or images of and throughout our website; (v) number of redirects to source webpage per session, and (vi) other statistics related to your usage of the Services. We may use a variety of technologies including Cookies, Web beacons, and Internet Protocol (IP) addresses. We may also use video recording tools (such us Hotjar) to help us identifying usability issues on our website.
We combine information provided to us. For example, we may combine information that we have collected offline with information we collect online. We also combine information we collect passively with information you provide to us. We may combine information about our transactions and experiences with you with other information we have collected from you. We may also combine financial information we learn about you with other information we collect. Or we may combine information we get from a third party with information we already have. We may also combine previously anonymous information like IP address with other information we have collected to identify an individual.
Personal Information. We may use personal Information that we collect about you to: (i) deliver the products and services that you have requested; (ii) schedule appointments with dealers (if applicable); (iii) manage your customer relationship and provide you with customer support; (iv) perform analysis about your use of the Services; (v) communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you; (vi) enforce our terms and conditions; (vii) manage our business; (viii) respond to investigation, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, or as otherwise required by law; (ix) deliver coupons and other marketing communications via text or SMS, which, by providing your mobile number to Tensor.Exchange, you have expressly consented to receive; (x) send promotional materials, newsletters or other content via email, text message, or otherwise (if you no longer wish to receive a particular email newsletter or other promotion from Tensor.Exchange, you must follow the opt-out instructions included in such email newsletters, text messages, or promotions); (xi) permit third parties (to whom we may disclose personally identifiable information specifically for direct marketing purposes) to send you promotional or informational messages, but only if you have first affirmatively agreed to receive such messages; or (xii) perform functions as otherwise described to you at the time of collection.
We will retain any Information only for as long as is necessary to fulfill the business purpose it was collected. We will also retain and use any Information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We implement security measures designed to protect your Information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your Information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your Information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Services, you acknowledge that you understand and agree to assume these risks.
We may also offer message boards, bulletin boards, chat rooms, comments areas or other forums (“Forums”) on the Tensor.Exchange website for use by visitors who are 18 years of age or older. Any information you disclose when posting a message in these Forums may become public. You should not include any information in your posting that you do not want other parties to see or use. Moreover, if you post any messages in the Forums that include your email address or phone number you may receive unsolicited emails or calls from third parties.
Account Information. If your Information changes, or if you no longer desire to use the Services, you can correct, update, or delete inaccuracies by making the change within your profile settings or by contacting us at firstname.lastname@example.org or through Discord.
Access Rights. Reasonable access to your Information may be provided at no cost upon request made to email@example.com. If access cannot be provided within the time frame requested, our Company will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
Children’s Rights. Because of the nature of our business, our Services are not designed to appeal to children under 18 years of age. We do not knowingly attempt to solicit or receive any information from children. No information should be submitted to or posted at Tensor.Exchange by visitors younger than 18 years old.
Cookies. In an effort to improve the quality of the Services, we track information provided to us by your browser or by our software application when you view or use the Services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you.
We track this information using “cookies,” which are small text files placed on your computer and include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Information about that user and keep a record of the user’s preferences when utilizing our Services, both on an individual and aggregate basis.
You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. Before taking such steps, you should be aware that the Services may not work properly if you choose to block the placement of cookies on your computer. You will need to decide whether enabling cookies outweigh privacy concerns. To learn more about your ability to manage cookies, please consult the privacy features in your browser.
Web Beacons. Our Company and third parties may also use small pieces of code called “web beacons” or “clear gifs” to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These “web beacons” may be used to deliver cookies that conform to our Company’s cookie requirements.
Analytics Services. In addition to our own analytic tools, we use the following third-party data analytics platforms to improve our Services:
Google Analytics. We use Google Analytics to help understand how visitors interact with our websites so that the websites can be improved. You can read Google’s security and privacy policies for Google Analytics. You can chose not to have your data used by Google Analytics by downloading Google’s opt-out browser add-on.
Facebook Analytics. We use Facebook measuring tools to improve our advertising and measurement systems. You can read Facebook’s Data Policy.
You are entitled to make certain choices about how we communicate with you, however, please note that certain features may not function properly or at all as a result.
You may choose not to provide personal information, even though that might impact your ability to register or receive a particular product or service.
If you do not want to receive marketing email from us, you can follow the unsubscribe link provided in those emails.
If you do not want to receive interest-based advertisements, you can opt out of such interest-based advertisements.
Most web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline cookies if you prefer. You may also render some web beacons unusable by rejecting their associated cookies and disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or opting out at the website of the technology provider. If you do not want to use a uniquely generated telephone number, you may choose to not call us.
Notice to California Residents – Your California Privacy Rights
California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to firstname.lastname@example.org.